An…apology?

So I wrote Sephora’s customer service about the lipstick called “Celebutard” and how I was offended.

I got this stock answer (as I’ve seen it several places on their Facebook page)

Dear Phoebe,

Thank you for contacting Sephora.com with your feedback regarding our recent Beauty Insider Merry Crazy Sample Blitz marketing.

We sincerely apologize if you found the name of the Kat Von D lipstick offensive or inappropriate.  We appreciate the time you have taken to express your concern. We are sorry to hear that our advertising has been a cause of discomfort for you.  Our objective is to create a comfortable, red carpet environment within our stores and online. We would never intend to offend.

We appreciate the time you have taken to contact us with your comment. As we strive to offer our clients the best service, feedback is important to us and always welcome.

We will forward your feedback to the proper contact within our marketing department and the Kat Von D  brand. They will do their best to incorporate your feedback into our future endeavors.

Thank you again for contacting us.

Regards,

Jarrod
Sephora Client Services

So yeah.  Thanks for the stock letter.

But what about action?

I didn’t even get a freaking coupon.

Don’t think we’re going to let this go Sephora.  That’s a promise.

UPDATE:

This afternoon, I sent a Tweet out tagging Sephora about how their lack of response was causing me to cut up my Sephora card, with coordinating picture.

Soon after, I received a response –

sephoratweet

– they will be removing the product from online and in stores.

So yeah.  That’s more like it.

Will I be shopping there anytime soon?  Probably not.  They need to win me back. But maybe now I will retrieve that Sephora make up  brush out of the trash at least.

Kat Von D has yet to say anything in response.

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