Today’s Fun Times! is brought to you by the prescription without enough information, and being On Hold.
Thank you for remaining On Hold, we will get to you as soon as possible.
Such is the life of a special needs parent.
See, as it turns out, Maura’s emergency seizure meds aren’t labeled well, and the instructions the pediatrician wrote down for the school nurse weren’t clear.
So I called the ped’s office, which really means calling their automated system, choosing “speak to nurse”, which means you don’t speak to a nurse, you leave a message and they’ll get back to you in three hours.
An hour and change later, the nurse calls…to tell me “Oh, we can’t help you, call your neurologist. Oh, and Maura’s due back at the neurologist this month.”
Crap. Guess which mom didn’t schedule the “see you in six months” appointment?
So I call the neurology department, which of course, means calling the automated system, and chose the “leave a message for the nurse” option – which tells me to leave all the info, and they’ll get back to me within one business day.
One. Business. Day.
So I leave my message, hang up, and then redial for “Schedule an appointment”. After 11 minutes on hold (where every 30 seconds a perky voice startles you with “Thank you for remaining on hold!”), I get a person….who then puts me on hold. But then takes me off hold after a minute and schedules our follow up neurology appointment.
And the stupid thing is I think “Oh, well that’s not as long as I thought it would take to get in!” (When I called in August to get our first appointment, the first available with anyone was December – we got in earlier because of a cancellation.) The woman asked if there was anything else I needed, I mentioned the call to the nurse about the meds and she said “Oh, great, the nurse should call you back.”
Well, I tried.
Yes, these are the fun times I lead. This is what sometimes fills my day with the answer to “So what did you do?” It’s also one of those things you deal with when you have a child with special needs who is actually pretty healthy – there’s a lack of urgency that is both comforting and yet makes you feel a bit neglected.
Oh well, we were on the cancellation list. And I painted my nails while on hold. So there’s that.